All orders are shipped from the United Kingdom.
We try to dispatch all orders placed before 12 pm Monday – Friday the same day via Royal Mail or a courier if you require express delivery.
At busy times we may require up to 48 hours to dispatch any orders that are not express, next day or first class (we always dispatch these requests as a matter of priority).
Please note that we are unable to despatch items at the weekend and during public holidays.
If an item is out of stock we will inform you as soon as possible.
Customers from EU please do email us and we will let you know the cost.
We take PayPal, debit and credit cards.
Standard delivery - within 3-5 working days of the order being placed - £3.95
Express delivery - within 1-2 days of the order being placed - £7.50
Standard delivery - within 3-5 working days of the order being placed - £7.95
If for whatever reason you would like to return your item that is not a problem. The product(s) must then be securely wrapped in their original packaging, clean and in a perfect state for reselling.
They must be sent with any accessory, instruction paper or other documentation that was included with them.
You cannot return incomplete, broken, damaged or worn products. Please return within 14 days of receiving the item.
No return will be accepted if the products have been visibly used or damaged by the customer and that this use or damages make it impossible to sell the product again.
The return fees (mainly for the shipping) will be on your charge except if Pastel Store made a mistake on your order.
Please email if you have any questions.